Legal
Privacy Policy
This policy explains how Lumex Tide Grid collects, uses, and protects your personal information. We take your privacy seriously and handle data with the same care we bring to everything else we do. Last updated: 18 April 2025.
What personal data we collect
We collect only what is necessary to provide our services and respond to your enquiries. The types of data we may collect include:
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— your name and email address when you submit our contact form.
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— what you write to us so that we can respond appropriately.
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— anonymised information about how you navigate the site, collected via analytics cookies (only if you have consented).
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— stored locally in your browser to remember your consent choices.
How we use your data
To respond to your enquiries
When you write to us, we use your name and email address to reply. We do not share this information with third parties for marketing purposes.
To improve the website
With your consent, we use anonymised analytics data to understand how visitors use the site and to make it better. This data does not identify you personally.
Legal basis for processing
We process contact data on the basis of legitimate interest (responding to your enquiry). Analytics and advertising data is processed only with your explicit consent, which you may withdraw at any time.
Data retention
Enquiry correspondence is retained for up to twelve months, after which it is deleted unless a booking relationship has been established. Analytics data is retained in aggregated, anonymised form.
Data sharing and third parties
We do not sell your personal data. We may share data with trusted third-party service providers in the following circumstances:
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— anonymised usage data may be shared with analytics platforms to measure site performance, subject to your consent.
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— we may disclose data if required by law or to protect the rights and safety of our team and guests.
Data protection measures
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All data transmitted to and from this website is encrypted using HTTPS/TLS protocols.
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Access to personal data is restricted to those who genuinely need it to handle your enquiry.
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In the unlikely event of a data breach affecting your personal data, we will notify you promptly and take all reasonable steps to contain the impact.
Your rights
Right to access
You may request a copy of the personal data we hold about you.
Right to rectification
You may ask us to correct inaccurate or incomplete data.
Right to erasure
You may request deletion of your personal data, subject to legal retention requirements.
Right to portability
Where applicable, you may request your data in a portable, machine-readable format.
Right to object
You may object to the processing of your data where we rely on legitimate interest as the legal basis.
Right to withdraw consent
Where processing is based on consent (e.g. cookies), you may withdraw it at any time via our Cookie Policy page.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may: avoid filling out contact forms or any data-submitting features; disable cookies through your browser settings (see our Cookie Policy for more details); or contact us directly to request the deletion of any previously shared personal data. We respect your privacy choices. If you would like us to delete your data, please reach out to us through our Contact page. We will process your request promptly.